FAQ

Our order cut-off time is 2:00 PM Pacific Time (PT). Orders placed before this time will begin processing the same business day. For orders placed after 2:00 PM, on Sundays, or during public holidays, processing will begin on the next business day. Please note that the standard handling time of 4 to 6 business days is calculated from the day processing officially begins.

Once dispatched, estimated transit times are as follows:

• United States: 5–8 business days
• European Union: 8–12 business days
• Rest of The World: 10–15 business days

Total Delivery Timeline (Handling + Transit): United States: 9–14 business days | European Union: 12–18 business days | Rest of The World: 14–21 business days.

Delivery is completely complimentary for all orders shipping to US addresses. For international shipments, shipping rates are dynamically calculated during the checkout process depending on your specific location.

Absolutely! As soon as your package is dispatched, an automated shipping notification email containing a tracking link and code will be sent to you to follow your package journey.

Yes, we fulfill orders worldwide. Please note that transit times and delivery costs fluctuate depending on the recipient country.

We accept all standard debit and credit cards (including Visa, Mastercard, American Express, Cartes Bancaires), PayPal services, and digital checkout solutions like Apple Pay, Google Pay, and Link by Stripe where available.

Rest assured, your shopping experience is completely safe. All financial transactions are processed securely via industry leaders Stripe and PayPal. Your payment data is highly encrypted and is never saved on our corporate servers.

Every single transaction on our store is charged and settled in US Dollars (USD).

Please cross-check your account balance or PayPal funds, verify that your billing address corresponds with card records, and ensure your banking institution hasn't blocked overseas payments. Should problems persist, kindly consult your bank or get in touch with our helpdesk.

We provide a 30-day window to return eligible purchases. For more elaborate details and restrictions, please consult our dedicated Returns & Refund Policy page.

Please drop an email to our support agents at info@sportsuniformkits.com stating your specific order number, details of the item, and the main reason for returning it. For items that arrived broken or faulty, please attach clear photographs so we can expedite your claim.

Once we validate and approve your return inquiry, our team will share exact mailing directions and the return warehouse address. Buyers are responsible for covering their return delivery postage. We heavily advocate utilizing a tracked postage option.

Refunds are processed within 5 business days from the moment your package arrives and passes our quality check. Validated refunds will be transferred straight back to your original source of payment. Bank handling timelines might vary depending on your credit card provider.

No, we maintain a strict policy of charging $0 for restocking fees on all accepted returns.

Yes! For Standard Products (Non-Personalized), apparel can be easily exchanged for alternative items of equivalent value, provided items are unworn and unwashed. For Customized Products, exchanges are granted strictly if a manufacturing defect or sizing chart contradiction is verified by our team.

Yes, certain types of merchandise are entirely non-returnable and non-refundable:

• Customized Items: Any goods tailored specifically with custom texts, chosen numbers, unique names, brand logos, custom crests, or individual modifications are final sales. Once creation starts, modifications or order cancellations cannot be executed.
• Used Items: Goods that bear prominent marks of wear, laundering, usage, or any custom structural alterations.
• Delivery Issues: Disappeared, misplaced, or stolen packages after official tracking statuses have been declared as successfully delivered by the designated post carrier.